Track Your Order

Every order that leaves our facility is tracked. Use the methods below to get real-time updates on your shipment.

■ Signed-In Customers

The fastest way to track your order is through your account. When logged in, your shipping status and carrier tracking link are always one click away.

Go to My Orders →
Select your order, then click the tracking number or carrier link to see live carrier updates.

■ Shipping Confirmation Email

When your order ships, you'll receive a shipping confirmation email from City Morgue Toys & Collectibles. That email contains a direct carrier tracking link. Click it to see the latest scan events directly on the carrier's site.

Check your spam or promotions folder if you don't see it.
The link becomes active once the carrier scans the package — allow up to 24 hours after the email for the first update to appear.
Tracking reflects confirmed carrier scan events only. We do not provide estimated delivery dates beyond what the carrier reports.

■ Pre-Orders & Items That Haven't Shipped

Pre-orders do not have tracking numbers until the item has been manufactured, received, and processed at our facility. A shipping confirmation email will be sent as soon as your pre-order ships. No tracking number means your order has not yet shipped — not that it is lost.

If you placed a pre-order and have not received a shipping confirmation, your item is still pending fulfillment. We post pre-order status updates in our store announcements. If you have a specific concern about a pre-order that is significantly past its estimated window, please reach out below.

Have questions about your pre-order? Visit our Pre-Order Release Dates page for release-date information. Release dates are estimates, not confirmed shipping or delivery dates. If you still need help, contact us below.

■ Need Help?

If your tracking shows no movement for more than 7 business days after the carrier's first scan, or if you believe your package may be lost, contact us and we'll investigate.