Frequently asked questions
Can I Return my product?
All items are final sale and are non-refundable. We do not accept returns, refunds, or exchanges unless an item is deemed defective or damaged upon arrival. If you believe you have received a defective item, please contact us within the timeframe listed on our Refund Policy page with your order details and photos of the issue.
For full details and eligibility requirements, please refer to our Refund Policy page.
What can I do if my item (or part of it) is damaged?
We understand how important the condition of collectibles is. If your item arrives damaged, please reach out to sales@CityMorgueToys.com, and we will do our best to resolve the issue.
Please note that we are not responsible for shipping carrier errors. While we take great care in packaging, issues caused by carriers must be addressed directly with them.
Pre-Order Release Dates
A full list of estimated pre-order release dates
Ghost Face in Different Places 3-Inch Blind Box Vinyl Figure
Previous Estimated Ship Date was August 2026, Estimated Ship Date is September 2026
Predator 2 Elder Greyback Funko Pop! Vinyl Figure Plus #1750
Estimated Ship Date was March 2026, Estimated Ship Date is November 2026
Scream Valentines Ghost Face Funko Pop! Vinyl Figure #1725
Estimated Ship Date is September 2026
Supernatural Death Funko Pop! Vinyl Figure #1836
Previous Estimated Ship Date was August 2026, Estimated Ship Date is September 2026
Ghost Face Metallic Funko Pop! VHS Cover Figure with Case #2036
Previous Estimated Ship Date was August 2026, Estimated Ship Date is September 2026
Ghost Face Funko Pop! Vinyl Figure Shelf Sitter #2002
Previous Estimated Ship Date was August 2026, Estimated Ship Date is September 2026
Silent Hill Alessa Gillespie Funko Pop! Vinyl Figure #1203
Previous Estimated Ship Date was August 2026, Estimated Ship Date is September 2026
Silent Hill Robbie the Rabbit Funko Pop! Vinyl Figure #1209
Previous Estimated Ship Date was August 2026, Estimated Ship Date is September 2026
Krampus Horror Holiday Funko Pop! Vinyl Figure #30
Previous Estimated Ship Date was September 2026, Estimated Ship Date is January 2027
Gremlins Gizmo Horror Holiday Funko Pop! Vinyl Figure #2094
Previous Estimated Ship Date was August 2026, Estimated Ship Date is September 2026
Gremlins Stripe Horror Holiday Funko Pop! Vinyl Figure #2095
Previous Estimated Ship Date was August 2026, Estimated Ship Date is September 2026
Ghost Face Santa Horror Holiday Funko Pop! Vinyl Figure #2074
Previous Estimated Ship Date was August 2026, Estimated Ship Date is September 2026
Terrifier Art the Clown Doodles Funko Pop! Vinyl Figure
Previous Estimated Ship Date was August 2026, Estimated Ship Date is September 2026
*PRE-ORDER* Terrifier 3 - Santa Art the Clown Deluxe Injection Mask
Estimated to ship end of September
Return of the Living Dead - Tarman 5" Figure
Estimated to ship September 2026
Pre-Order Release Dates
Please note that all release dates are estimates provided by the manufacturer or distributor and are subject to change. Delays can happen due to production, manufacturing, or shipping.
We’ll keep this page updated with the latest information we receive. Estimated release dates are not guaranteed shipping dates.
When will my order be delivered?
In-stock items: Typically ship within 3-4 business days.
Pre-order items: Ship within 3-4 business days after we receive them from the distributor.
Shipping times may vary depending on product availability.
What payment methods do you accept?
We accept major credit cards, Shop Pay, and other secure payment options available at checkout.
Will I receive a tracking number?
Yes — once your order ships, you’ll receive a tracking number via email.
When will I be charged for a pre-order?
All pre-orders are charged in full at the time the order is placed. This secures your item from our incoming inventory and guarantees your spot in the pre-order wave.
Because pre-order items are reserved specifically for you, payment is required upfront and cannot be delayed until the item ships.
If you have any questions about a pre-order, feel free to contact us anytime at sales@citymorguetoys.com.
Where do you ship?
Currently, we ship within the Continental United States only. International shipping is not available at this time.
Do you offer local pickup?
At this time, we do not offer local pickup.
How do you verify authenticity for rare items?
Rare items typically include a Certificate of Authenticity (COA) or other proof, such as receipts or detailed photographs.
What happens if I enter the wrong shipping address?
If you move or need to update your shipping address before your preorder ships, no problem!
Just contact us as soon as possible with your new address, and we’ll make sure your order is updated before it goes out.
Please note that we can only update the shipping address before the item has shipped, so the sooner you let us know, the better.
Do you offer dropshipping?
No, we do not offer dropshipping.
All items are shipped directly from our store. This allows us to carefully inspect products, ensure proper packaging, and provide the best possible experience for our customers.
For preorder items, products are shipped to us first from the manufacturer or distributor, and then shipped out to customers once they arrive and are processed.
This helps ensure quality control and protects collectible packaging, which is especially important for collectors.
If you have any questions about a specific item or its shipping timeframe, please feel free to contact us.
How is shipping calculated?
Shipping costs are automatically calculated at checkout based on your location, product size, and weight.
How often do you add new inventory?
As a growing small business, we add inventory gradually. We continually expand our selection and introduce new items as we grow, including rare and exclusive horror collectibles.
Are your items new, used, or both?
We offer both new and pre-owned collectibles, depending on availability.
What types of collectibles do you sell?
We specialize in new and vintage horror movie collectibles and memorabilia, including action figures, statues, props, and limited edition items from popular horror franchises.
How can I contact you for questions not in the FAQ?
If you have a question that isn’t answered here, we’re happy to help! You can reach us directly via email at sales@citymorguetoys.com.
We aim to respond to all inquiries as quickly as possible, typically within 24–48 hours.
For the fastest service, please include your order number (if applicable) and a detailed description of your question.
About Us
Discover the story behind City Morgue Toys — your source for horror collectibles, action figures, and exclusive pre-orders for true horror fans.
💀 About Our Company
Welcome to City Morgue Toys, where horror never dies — it just gets collected.
Born from a lifelong passion for all things creepy, gory, and collectible, City Morgue Toys is your one-stop shop for horror action figures, movie collectibles, and exclusive pre-orders from your favorite franchises.
We know what it’s like to hunt down that one elusive piece — because we’re collectors too. That’s why we focus on offering authentic, high-quality horror merch from trusted brands like Trick or Treat Studios, NECA, Funko, and more. Whether you’re after slashers, monsters, or cult classics, our morgue shelves are always stocked with something to send shivers down your spine.
As a small, independent business based in Pennsylvania, we take pride in offering fast shipping, secure packaging, and personal service that big-box stores can’t match. Every order helps support a true horror fan’s dream — and keeps the collection growing for fans like you.
So dig in, explore the morgue, and unearth your next horror collectible… before it disappears back into the dark.