FAQ
Frequently Asked Questions (FAQ)
General Store Information
What types of collectibles do you sell?
We specialize in new and vintage horror movie collectibles and memorabilia, including action figures, statues, props, and limited edition items from popular horror franchises.
Are your items new, used, or both?
We offer both new and pre-owned collectibles, depending on availability.
How often do you add new inventory?
As a growing small business, we add inventory gradually. We continually expand our selection and introduce new items as we grow, including rare and exclusive horror collectibles.
Shipping & Delivery
Where do you ship?
Currently, we ship within the Continental United States only. International shipping is not available at this time.
How long does shipping take?
In-stock items: Typically ship within 2–3 business days.
Pre-order items: Ship within 2–3 business days after we receive them from the distributor.
Shipping times may vary depending on product availability.
How is shipping calculated?
Shipping costs are automatically calculated at checkout based on your location, product size, and weight.
Do you offer local pickup?
At this time, we do not offer local pickup.
Returns & Refunds
What is your return policy?
Most items can be returned within 14 days of receipt. Some items — such as pre-orders, custom products, makeup, and certain appliances — are final sale and not eligible for return or refund. Please review each product listing carefully for return eligibility.
For any issues with your order, contact us at sales@CityMorgueToys.com
What if my item arrives damaged?
We understand how important the condition of collectibles is. If your item arrives damaged, please reach out to sales@CityMorgueToys.com, and we will do our best to resolve the issue.
Please note that City Morgue Toys & Collectibles and Dereks Horror Stuff, LLC are not responsible for shipping carrier errors. While we take great care in packaging, issues caused by carriers must be addressed directly with them.
Authenticity & Quality
Are your collectibles officially licensed?
Yes. All items on this site are officially licensed, unless otherwise noted (e.g., custom or made-to-order items).
How do you verify authenticity for rare items?
Rare items typically include a Certificate of Authenticity (COA) or other proof, such as receipts or detailed photographs.
Do you buy collections from individuals?
At this time, we are not purchasing items from individuals, but we plan to expand into this area in the future.
About Us
Who are we?
Hi, I’m Derek, founder of City Morgue Toys & Collectibles and creator of the YouTube channel Dereks Horror Stuff. As an avid collector of horror toys, autographs, and memorabilia, I know how important careful handling and packaging are. Every item is shipped with the same care I would expect for my own collection.
City Morgue Toys offers a mix of new items and rare collectibles, including pieces from my personal collection. Please keep in mind this is currently a one-person operation, and I appreciate your patience as I work to ensure prompt shipping and excellent customer service.
You can find more about me and watch product demos and unboxings on my YouTube channel, Dereks Horror Stuff.